Shipping policy

At Plezo, we aim to deliver your order quickly, safely, and with complete privacy.
All orders are shipped in discreet packaging, with no mention of the contents or brand.

1. Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed on weekends or holidays will be processed on the next business day.

During high-demand periods, processing may take slightly longer.

2. Shipping Time

Estimated delivery time after dispatch:

USA Shipping

  • Standard Shipping: 3–7 business days

  • Express Shipping (if available): 1–3 business days

(Actual delivery time may vary based on your location and carrier conditions.)

3. Shipping Cost

Shipping costs are calculated at checkout based on:

  • Your location

  • Weight of the products

  • Selected shipping method

Free shipping may be available on select promotions.

4. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email

  • Tracking updates may take 24–48 hours to appear

  • If tracking doesn’t update, it usually means the carrier is still processing the package

5. Discreet Packaging

Your privacy is important to us.

We ship all products in plain, unbranded packaging with:

  • No product name

  • No adult-related labeling

  • No company name indicating adult content

Only essential shipping details are shown.

6. Delivery Issues

a) Lost or Missing Packages

If your package is lost in transit:

  • We will send a free replacement, or

  • Issue a full refund

(After carrier investigation)

b) Incorrect Address

If the address provided is incorrect:

  • The customer is responsible for re-delivery fees

  • No refund will be issued for packages lost due to wrong address

c) Stolen Packages

If tracking shows Delivered but you didn’t receive it:

  • Check with neighbors / building management

  • Wait 24 hours (carrier delay possible)

  • If still missing → contact our support team
    We will assist you in filing a claim with carrier.

7. International Shipping

At the moment, Plezo only delivers within the United States.

(If in future tum international shipping add karoge, ye line update kar dena.)

8. Order Cancellation

Orders can be cancelled only before they are shipped.
Once shipped, cancellation is not possible.

9. Contact Us

For questions or shipping support, contact:
📩 support@getplezo.com

⭐ Short version (for small section or footer)

  • Processing: 1–2 days

  • Delivery: 3–7 days

  • Tracking included

  • Discreet packaging

  • Lost package → replacement/refund