Refund policy

At Plezo, customer satisfaction, safety, and privacy are our top priorities.
Because we sell intimate, personal, and hygiene-sensitive products, our return policy follows strict industry guidelines.

1. No Returns on Opened or Used Items

For health and safety reasons, we cannot accept returns on:

  • Opened items

  • Used products

  • Unsealed packages

  • Worn products

  • Items missing original packaging

This is a standard rule for all adult and intimate brands.

2. Damaged or Defective Products

If you receive a product that is:
❌ damaged
❌ defective
❌ not working

Please contact us within 48 hours of delivery at:
📩 support@getplezo.com

Required:

  • Order number

  • Clear photos or unboxing video of the issue

We will send a replacement free of charge.
Refund only if replacement is not available.

3. Wrong Item Delivered

If you receive an incorrect item:

  • We will send the correct item immediately

  • If the wrong item is still sealed, a pickup will be arranged

  • Opened items cannot be returned (hygiene rule)

4. Order Cancellation

You may cancel your order before it is shipped.
Once shipped, cancellation is not possible.

5. Lost or Missing Packages

If a package is lost in transit:

  • We will issue a free replacement, or

  • Provide a full refund (customer choice)

6. Change of Mind

Returns for “change of mind” or “I don’t like it” are not accepted due to hygiene restrictions.

7. Refund Processing

If a refund is approved:

  • Refund will be issued within 3–7 business days

  • Refund will be sent to the original payment method

8. Contact Us

For any issues related to orders, returns, or support:
📩 support@getplezo.com