Privacy policy

At Plezo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website getplezo.com.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

a) Personal Information

When you place an order or create an account, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely by our payment partners)

b) Automatically Collected Data

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies and tracking data

c) Payment Information

We do not store full credit/debit card numbers.
All payments are processed securely by trusted partners like Shopify Payments, PayPal, or Cashfree/Razorpay.

2. How We Use Your Information

We use your information for:

  • Processing and delivering orders

  • Providing customer support

  • Communicating order updates

  • Verifying payments

  • Improving website experience

  • Preventing fraud and unauthorized activity

  • Marketing emails (only with your consent)

3. Protection of Your Information

We use advanced security measures including:

  • SSL encryption

  • Secure server infrastructure

  • Fraud-protection tools

  • Shopify’s verified security system

Your privacy and discretion are our priority, especially for intimate products.

4. Sharing of Information

We do not sell your data to anyone.

We share limited information only with:

  • Shipping partners (for delivery)

  • Payment processors (for secure payments)

  • Customer service tools

  • Legal authorities (only if required by law)

All partners follow strict confidentiality rules.

5. Cookies & Tracking Technology

We use cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze traffic

  • Enhance shopping experience

You can disable cookies anytime in your browser settings.

6. Your Rights

Depending on your region, you may have the right to:

  • Access your data

  • Request correction

  • Request deletion

  • Opt out of marketing emails

  • Request copies of personal data

To use these rights, contact us at:
📩 support@getplezo.com

7. Email & SMS Marketing

By subscribing, you allow us to send:

  • Promotions

  • Offers

  • Product updates

You can unsubscribe anytime.

8. Third-Party Services

Our store is hosted on Shopify, which provides secure infrastructure for:

  • Data storage

  • Payment processing

  • Security protections

Other third-party apps used may also access limited info for operational purposes.

9. Data Retention

We keep your data only as long as necessary for:

  • Order processing

  • Legal compliance

  • Improving our services

You can request data deletion anytime.

10. Children’s Privacy

Our website is not intended for minors under 18.
We do not knowingly collect information from anyone under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

12. Contact Us

For questions, concerns, or privacy requests:
📩 support@getplezo.com